Shipping Policy

Last updated: July 2025

Overview

This Shipping Policy explains how AutoSmart Parts processes orders, shipping times, delivery expectations, tracking, and how we handle issues such as delays, address errors, damaged packages, and lost shipments.

By placing an order on autosmartparts.com.au, you agree to this Shipping Policy.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Friday), excluding public holidays.
  • During peak periods (promotions, holidays, high demand), processing times may be longer.
  • Once your order is shipped, you’ll receive an email with tracking details (when available).

Important: Processing time is separate from shipping (transit) time.

2. Shipping Destinations

We ship to:

  • Australia (domestic shipping)
  • International destinations (where available at checkout)

If your country is not available at checkout, contact us at contact@autosmartparts.com.au and we’ll confirm whether we can ship to your location.

3. Shipping Methods & Rates

Shipping options and prices are displayed at checkout and may vary depending on:

  • destination
  • package weight/size
  • shipping method selected

Any free shipping offers (if available) will be shown at checkout and may be subject to minimum order values or limited-time promotions.

4. Estimated Delivery Time (Australia)

Within Australia, delivery typically takes 7–14 business days after dispatch.

Delivery time is an estimate and may vary due to:

  • carrier delays or disruptions
  • weather events
  • remote/regional delivery areas
  • peak periods (sales, holidays)

We will always do our best to get your order to you as quickly as possible.

5. Tracking

  • Tracking is provided for most shipments.
  • If tracking is unavailable for your shipping method, we will inform you at checkout or via email.
  • Tracking updates depend on the carrier and may take 24–48 hours to appear after dispatch.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us due to:

  • incorrect or incomplete address
  • unsuccessful delivery attempts
  • refusal to accept delivery
  • we may offer (at our discretion):
  • reshipment (additional shipping fees may apply), or
  • store credit/refund minus original shipping and handling costs.

7. Customs, Duties & Taxes (International Orders)

For international shipments:

  • You may be charged customs duties, VAT/GST, or import taxes by your local authorities.
  • These fees are the customer’s responsibility and are not controlled by AutoSmart Parts.
  • If a package is refused or returned due to unpaid import duties/taxes, refunds (if issued) may exclude shipping costs and return fees.

8. Partial Shipments

In some cases, items may ship separately (e.g., different storage locations or packaging constraints). If your order ships in multiple parcels, you will receive separate tracking numbers (where available).

9. Shipping Delays

While we work hard to meet estimated delivery times, delays can occur due to factors beyond our control, including carrier disruptions, extreme weather, peak seasons, and customs processing.

If your order is delayed:

  • Contact us at contact@autosmartparts.com.au and we will assist with tracking and carrier enquiries.
  • Refunds are generally not provided for delays that are outside our control once the parcel is in the carrier’s network.

10. Damaged Packages or Items in Transit

If your order arrives damaged:

order number

photos/videos of the item damage

photos of the shipping box and label

After assessment, we will offer (where appropriate):

  • replacement, or
  • refund, or
  • store credit

This process aligns with our Return & Refund Policy.

11. Lost Parcels / Missing Deliveries

A parcel may be considered “lost” if:

  • tracking shows no movement for an extended period, or
  • the carrier confirms the parcel is lost.
  • If you believe your order is lost:
  • contact us as soon as possible, and ideally within 7 days of the estimated delivery date.
  • We will open a carrier investigation.

After confirmation, we will offer (at our discretion):

  • replacement, or
  • full refund

12. Pre-Orders / Backorders (If Applicable)

If an item is on pre-order or backorder, the estimated dispatch date will be shown on the product page or communicated after purchase. If you order items with different availability timelines, we may ship items separately or ship once all items are available (depending on operational feasibility).

13. Compatibility Notice (Auto Parts Disclaimer)

Many automotive products require correct vehicle compatibility (fitment).

Customers are responsible for confirming compatibility before purchase.
If you are unsure whether an item fits your vehicle, contact us before ordering and we will do our best to assist.

14. Contact

If you have questions about shipping, tracking, or delivery, contact us:

Email: contact@autosmartparts.com.au
Phone: +61 0467 264 640
Address: 240/7 Rosebery Avenue, Rosebery NSW, Australia
Business Hours: 24/7