Privacy Policy

Last updated: June 25, 2025

This Privacy Policy explains how AutoSmart Parts (“AutoSmart Parts”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or interact with our website autosmartparts.com.au (the “Site”), place an order, create an account, contact us, or otherwise use our services (collectively, the “Services”).

We operate in Australia and handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.

By accessing or using the Services, you acknowledge this Privacy Policy.

1. Personal Information We Collect

We collect personal information that you provide directly, information collected automatically, and information from service providers. The types of personal information we may collect include:

A) Information you provide to us

  • Identity & contact details: name, email, phone number, billing and shipping address.
  • Order & transaction details: items purchased (e.g., automotive parts and accessories), cart contents, returns/exchanges, order history.
  • Account details: login credentials (if you create an account), preferences, saved addresses.
  • Customer support communications: messages, emails, chat logs, and any information you choose to provide when contacting us.

B) Payment information

Payments are processed by third-party payment processors. We may receive limited payment-related information such as:

  • payment status/confirmation, transaction identifiers, and fraud/risk signals.

We do not intentionally store full card details on our servers. Card details are handled securely by our payment providers.

C) Information collected automatically (online identifiers)

When you browse the Site, we may collect:

  • Device & browser data: IP address, device identifiers, browser type, operating system.
  • Usage data: pages viewed, clicks, time on site, referring URLs, shopping behaviour (e.g., viewed products, abandoned cart).
  • Cookies & similar technologies: to keep the site working, improve performance, personalize content, and measure marketing.

2. Why We Collect and Use Your Personal Information

We use personal information for the following business purposes:

A) To provide and operate the Services

  • Process orders and payments
  • Pick, pack, and deliver products (including shipping updates)
  • Facilitate returns, exchanges, and refunds
  • Provide customer support
  • Create and manage accounts
  • Improve the Site experience and product discovery

B) To prevent fraud and keep the Services secure

  • Detect and investigate suspicious activity
  • Prevent unauthorized transactions and account misuse
  • Protect our customers, business, and platform partners

C) Marketing, analytics, and advertising

  • Send marketing communications (where permitted by law or with your consent)
  • Display relevant ads and measure ad performance
  • Run analytics to improve product offering and conversion rate

You can opt-out of marketing emails at any time using the unsubscribe link or by contacting us.

D) Legal and compliance purposes

  • Comply with applicable laws and regulations
  • Respond to lawful requests, subpoenas, or regulatory enquiries
  • Resolve disputes and enforce our terms and policies

3. How We Disclose Personal Information

We may share personal information with trusted third parties only as necessary to operate our business, including:

  • E-commerce platform: Our store is hosted on Shopify, which provides the online platform for us to sell products and services. Shopify may process personal information as described in its own privacy documentation.
  • Payment providers: to process payments and manage fraud prevention.
  • Shipping and logistics partners: to deliver orders, provide tracking, and manage returns.
  • Customer support and communications tools: email providers, customer service platforms.
  • Analytics and advertising partners: such as providers that help us measure traffic and marketing performance (e.g., pixels, tags, and analytics tools).
  • Professional advisers: lawyers, accountants, insurers, where necessary.
  • Business transactions: if we undergo a merger, acquisition, restructuring, or sale of assets (with appropriate safeguards).

We do not sell personal information as a standalone business model. However, some advertising and analytics technologies may involve data sharing (such as online identifiers) to deliver targeted ads, depending on your cookie settings.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • operate the Site (e.g., cart and checkout functions),
  • remember preferences,
  • understand usage,
  • improve performance,
  • measure marketing and run relevant ads.

You can control cookies through your browser settings and, where available, cookie consent tools. Blocking certain cookies may affect the Site’s functionality.

5. International Data Transfers

Some of our service providers (including Shopify and certain analytics/advertising providers) may process personal information outside Australia. When we transfer personal information internationally, we take reasonable steps to ensure it is protected through contractual and technical safeguards appropriate to the risk.

6. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach likely to result in serious harm, we will take reasonable steps to comply with applicable notification requirements.

7. Data Retention

We retain personal information only for as long as necessary to:

  • provide the Services,
  • meet legal, tax, accounting, and reporting obligations,
  • resolve disputes,
  • enforce agreements.

Retention periods vary depending on the type of data and legal requirements.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

  • request access to the personal information we hold,
  • request correction of inaccurate information,
  • request deletion (where applicable),
  • opt out of marketing communications,
  • manage cookie preferences and targeted advertising (where applicable).

To make a privacy request, contact us using the details in the “Contact” section. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16 (or the age of majority in your jurisdiction). If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

10. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on the Site and update the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: contact@autosmartparts.com.au
Address: 240/7 Rosebery Avenue - Rosebery NSW
Phone: +61 0467264640
Business hours: 24/7